Privacy Policy


Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy is intended to describe for you, as a user of our Nusuk Hajj (regardless of where you use it from), the information we collect and process, how that information may be used, with whom it may be shared and for what reasons, and your choices about such usage and disclosures. we urge you to read this policy very carefully because it contains important information together with our Nusuk Hajj User Agreement and any other documents referred to herein, so that you are fully aware of how and why we are using your Personal Data. This Privacy Policy supplements any other privacy policies related to the Nusuk Hajj and is not intended to override them. By continuing to use our Nusuk Hajj (as defined below), you hereby consent to be bound by the terms stipulated in this Privacy Policy (as defined below). Your consent is irreversible, and you agree that you have read, understood, and agree to the terms of this Privacy Policy. We will ask for your consent before using your Personal Data for a purpose other than what is set out in this Privacy Policy.


User: The person who uses the Nusuk Hajj for individual pilgrims, and as mentioned in this Policy, also refers to “You”.

The Ministry of Hajj and Umrah: it is the controller and responsible for User Personal Data (collectively referred to as “we”, “our” or “us” in this Privacy Policy).

Privacy Policy: This Policy.

User Personal Data: Any information which is related to an identified or identifiable natural person.

User Non-Personal Data: Any set of data that does not contain personally identifiable information

Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Nusuk Hajj: This system is intended to serve individual pilgrims outside Kingdom of Saudi Arabia from 58 countries, allowing them to book Hajj packages including (Hotels, catering, transportation and ground service, tour guides) and request for electronic Hajj visa.

COOKIES: A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies") and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies when you visit Nusuk Hajj.

Nusuk Hajj Law: any laws, regulations or legislation that are legally binding, which in each case applies to one or each of the parties to this Privacy Policy and which is in force from time to time.

Nusuk Hajj Data Protection Law: means any Nusuk Hajj data protection laws (and/ or its amendments), and any regulations or instruments thereunder, and, where Nusuk Hajj, the General Data Protection Regulation (EU) 2016/679 (GDPR), with regards to the processing of Personal Data and on the free movement of such data.

Service Providers: Is an individual or entity that provides services like SMS, Courier etc. to The Ministry of Hajj and Umrah.


The Ministry of Hajj and Umrah performs its duties in coordination with public and private entities, to facilitate the procedures of rituals and control and legalize the service by developing systems, using technology, raising the efficiency of workers who serve the pilgrims, and completing the infrastructure for providing religious hospitality at international standards.. The Ministry of Hajj and Umrah owns Nusuk Hajj. We are committed to taking the relevant measures to safeguard your Personal Data when you use the Nusuk Hajj in accordance with the Nusuk Hajj Data Protection Law, including the requirements and guidelines issued by the competent authorities from time to time. We have provided this Privacy Policy to help you, as a user, to understand how we collect, use, and protect your Personal Data when you visit and use our Nusuk Hajj including, without limitation, any microsites and tools contained therein.


Nusuk Hajj collects the following Personal data when the User use the website:

  • User Personal Data (mandatory)
  • - First, Middle And Last Name, Email ID, Mobile Number, Gender, Marital Status, Nationality, Religion, Birth Date, Passport Number, Passport EXP. date.

    - Personal photo


We collect your Personal Data and process it when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Fill Payment method details form


Nusuk Hajj collect your Personal Data in order to:

  • Process a cancel request for one previous booking transactions.
  • Email you with important notifications.


We may share your personal information, including personal information that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities to process your order and booking . However, we only share your personal information with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy. Nevertheless, If we transfer, share, store or handle your personal data with related entities on KSA, it will only be done with relevant protections in place. We will take steps to ensure that your personal data will be protected in accordance with The Ministry of Hajj and Umrah data protection laws and in accordance with legally recognized data share mechanisms.


The Personal Data we collect from you is stored and processed securely on our environment. We will retain your Personal Data after your reservation process is completed for the period necessary to fulfil the purposes outlined in this Privacy Policy. We shall only keep personal information as long as it is required. The amount of time we keep your personal information will be determined by the purposes for which it is needed. We will discard or securely destroy your personal information once we no longer need it. The stored data will be processed in the Saudi Arabia, United States, Europe or any other country in which has a presence for Nusuk Hajj data center (Cloud provider). In some circumstances, we may be legally required to disclose your personal information because a court, the police, another judicial or law enforcement body or government entity has asked us for it. We may also store your Non-Personal Data for analytical purposes.


Every user of our Website is entitled to the following:

  • The right to access:
  • You have the full right to request copies of your Personal Data for which In accordance with the policies and regulations of the Ministry of Hajj and Umrah and may charge you a small fee.
  • The right to rectification:
  • You have the right to request from The Ministry of Hajj and Umrah to correct any Personal Data that you may believe is inaccurate. You also have the right to request The Ministry of Hajj and Umrah to complete any Personal Data that you believe to be incomplete.
  • The right to erasure:
  • You have the right to request The Ministry of Hajj and Umrah to erase your personal data in accordance with our policies at such time.
  • The right to restrict processing:
  • You have the right to object to The Ministry of Hajj and Umrah’s processing of your personal data, under certain conditions and accordance with the policies and regulations of The Ministry of Hajj and Umrah.
  • The right to object to processing:
  • You have the right to object to The Ministry of Hajj and Umrah’s processing of your personal data, under certain conditions and accordance with the policies and regulations of The Ministry of Hajj and Umrah.
  • The right to data portability:
  • You have the right to request The Ministry of Hajj and Umrah to transfer your collected data to another organization, or directly to the user, under certain conditions and accordance with the policies and regulations of the Ministry of Hajj and Umrah.


On the first occasion that you use our Nusuk Hajj we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result. our Nusuk Hajj will send a cookie to your device when you visit Nusuk Hajj.

Nusuk Hajj uses Cookies in a range of ways to improve the User’s experience on our system, including:

  • Keeping the user signed in.
  • Understanding how the User uses our Website.
  • Nusuk Hajj uses the following Cookies:" User Access Token."


This Privacy Policy does not apply to any third parties’ websites such as payment provider or The Ministry of Hajj and Umrah . Thus, The Ministry of Hajj and Umrah advises users of Nusuk Hajj to read their privacy policy and consult them for more detailed information on their privacy policies.


It is a priority of ours to ensure protection for children when they are using the internet. Nusuk Hajj encourages parents and guardians to observe their children’s online activity. Nusuk Hajj does not knowingly collect any Personal Data from children under the age of 13. If you might believe that your child has provided any Personal Data on our Website, we strongly encourage you to contact us immediately, and we will put our best effort in promptly removing such Personal Data from our records.


We reserve the right to amend, update or alter this Privacy Policy at any time. Any such change shall take effect upon posting in our Nusuk Hajj . Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on our Nusuk Hajj . Your continued use our Nusuk Hajj following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.


We regularly review our compliance with our Privacy Policy. If you have any questions or concerns about how we process your Personal Data, or if you wish to raise a complaint, please contact us at:

We hope we will be able to resolve any privacy concerns you may have.