Nusuk Hajj is the unique platform authorized by the Ministry of Hajj and Umrah to offer Hajj services for the year 1444 AH - 2023 AD. It caters to pilgrims from Europe, the Americas, and Australia, with the aim of facilitating a smooth and comfortable Hajj journey.

The platform targets pilgrims located in Europe, the Americas, and Australia for the year 1444 AH - 2023 AD.

Our website includes an educational guide on how to perform Hajj, which you can view from here https://guide.haj.gov.sa/en.html

Registering on the platform does not mean that you will be accepted into Hajj. Packages and payment will be available at a later time. Please subscribe to the newsletter to follow up on the opening dates for reservations.

Yes, you can add companions during registration, and they will be notified via email.

Yes, you can delete the companion, but it will require opening a new account for him to register on the platform and book the package for himself.

By adding companions to your account on the platform, you can perform the Hajj together, as you will be able to book a single package.

Our support team is available 24/7 to answer all your inquiries through email at support@hajj.nusuk.sa or by calling our call center at +966920031201, or through our social media channels (Hajj_nusuk) on Twitter, Instagram, Facebook, Snapchat, and YouTube.

Yes, the mahram is not mandatory.

Yes, pilgrims under the age of 12 are not accepted for Hajj this year 1444 AH - 2023 AD.

You can contact technical support via e-mail support@hajj.nusuk.sa, the unified number 00966920031201 or through social media channels.

The submitted data will be verified and you will be notified of updates. We ask you to follow the latest news on the platform and subscribe to the newsletter to receive the latest updates.

There is no lottery this year, and booking for performing Hajj will be based on priority.

The platform serves Europe, the Americas, and Australia. You can apply for domestic Hajj from here: https://localhaj.haj.gov.sa/ or through Nusuk application.

The platform serves Europe, the Americas, and Australia. If your country is not listed on the platform, you can apply through the Hajj missions in Islamic countries.

The availability of packages and the booking process will be announced at a later date. Please follow the latest news through the platform to know when the packages will be available and how to book them. You can also subscribe to the newsletter to receive the latest updates on the availability of packages.

The package provides a range of basic services, such as airfare, transportation, accommodation, Hajj-related services, visa issuance, and other services that you can find out about when booking the packages.

You can refer to the user guide from here.

The tour guide is the person responsible for providing support and guidance services to pilgrims throughout the entire Hajj journey.

Yes, it is mandatory to choose a tour guide to provide support and guidance services throughout the Hajj journey.

The tour guide can send invitations to different pilgrims to join the group he is accompanying. This invitation does not mean that you have been accepted for Hajj, but it enables you to accept the package and the assigned tour guide to perform your obligation with them.

Your rejection of a tour guide's invitation does not mean that you are excluded from performing Hajj, but only that you have declined the invitation and you can choose another package.

You can decline the tour guide's invitation and book a different package of your choice.

Accepting the tour guide's invitation does not mean that your acceptance for Hajj is confirmed. You must pay the package price through the platform to complete the booking.

You cannot book a package before completing the verification process for yourself and all your companions.

You cannot book more than one package, and you must choose only one package for yourself and your companions.

Yes, you can delete the companion and it will require opening a new account for it to register on the platform and book packages.

You will receive an email confirming the success of your booking and payment, which includes all details of the package and the services included. You can also follow up on the visa issuance details through the platform.

You can cancel your booking, and the terms and conditions, cancellation policy, and refund policy will apply according to the specified dates.

Yes, you can cancel the booking of one of the companions, and the cancellation and refund policy will apply according to the specified dates.

You must first delete the companion from your list of companions, and then register with a new account for him separately.

Nusuk Hajj provides multiple payment methods, including credit card payments (Visa, Mastercard), bank transfers, SADAD service, and cash payments at our authorized centers. It's worth noting that payment methods may vary depending on the country.

Our support team is available 24/7 to answer all your inquiries through email at support@hajj.nusuk.sa or by calling our call center at +966920031201, or through our social media channels (Hajj_nusuk) on Twitter, Instagram, Facebook, Snapchat, and YouTube.

The due date will be verified. In the event that the amount is not completed, the booking will be cancelled and the cancellation and refund policy will apply.

Upon receipt of the amount after the due date, the booking will be automatically cancelled and the cancellation and refund policy will apply. You must quickly transfer the amount immediately after booking the package to avoid cancellation.

You will receive an email confirming the success of your booking and payment. You can also follow up on the visa issuance details through the platform. If you do not receive the email, please contact technical support through email at support@hajj.nusuk.sa or by calling our call center at +966920031201, or through our social media channels (Hajj_nusuk) on Twitter, Instagram, Facebook, Snapchat, and YouTube.

You can contact the support team through email at support@hajj.nusuk.sa or by calling our call center at +966920031201, or through our social media channels (Hajj_nusuk) on Twitter, Instagram, Facebook, Snapchat, and YouTube.

You cannot change the package after booking and payment. However, you can cancel the booking and choose another package and pay for it, where the cancellation policy will apply.

The IBAN is yours only and you cannot share it with anyone else.

The collection officer does not ask you for bank data.

Yes, you can review the status of your Hajj visa application through your profile on the Nusuk Hajj platform. Additionally, you can print the visa through the following link: https://visa.mofa.gov.sa/visaservices/searchvisa

Yes, the flight ticket information will be made available in your profile before the arrival date with sufficient time.

Nusuk Hajj is the platform approved by the Ministry of Hajj and Umrah for pilgrims from Europe, the Americas, and Australia for the year 1444 AH - 2023 AD. The platform offers a diverse range of packages provided by approved service providers, including basic services such as flights, transportation, accommodation, services in the holy sites, guidance, and other services that you can explore when browsing the packages.

If you have any inquiries related to the platform that operated last year's Hajj (Motawif), please contact: care@haj.gov.sa

Some packages offer additional services for people with special needs for an extra fee. You can browse the packages and the additional services available in them to choose the most suitable package for you.

The fee is calculated based on each person who has reserved the package.

Nusuk Hajj packages offer two options for tents in Mashaer: Majr Al-Kabsh Camp - Category A: It is characterized by its proximity to the Jamarat Bridge, as it is only 300 meters away. This allows pilgrims to perform their rituals with ease and convenience. The camp's capacity is 5,000 pilgrims, and it is operated by Abraj Makkah Company, one of the leading companies in the field of hospitality and hotel management. Al-Mueesim Camp - Category C: The camp is characterized by its large capacity of 30,000 pilgrims, and it is operated and managed by Al-Rajhi Commercial Services (Meteen Al-Mashaer), which has extensive experience and a long history in serving the guests of the Merciful. The camp is about 4 km away from the Jamarat Bridge, and it provides all the necessary comforts to ensure a comfortable stay and a rich experience for the pilgrims.

Nusuk Hajj offers two types of packages: All-inclusive packages including all services and Mashair packages that are limited to Mashair services, transportation within mashair, tour guide support & visa issuing.

Nusuk Hajj offers two types of packages: All-inclusive packages including all services and Mashair packages that are limited to Mashair services, transportation within mashair, tour guide support & visa issuing.